Toyota Allows Cancellation Of Orders With 100% Refund And Markup As Company Fails Timely Deliveries
Karachi July 27 2022: Taking the economic challenges and uncertainty into consideration, customers who wish to cancel their order bookings will be refunded 100% of the deposited amount along with a mark-up payment, says Indus Motors Limited in a letter to its customer.
Mark-up shall be paid from the date of receipt of payment by the Company to the date of cancellation of the order, without any deduction of administrative charges.
Along with the nation, Indus Motor Company Limited is facing unprecedented difficulties in its operations due to factors beyond the Company’s control. Toyota will continue to do our utmost to facilitate and support our customers during these difficult times.
In light of this uncertainty, the tentative delivery timelines mentioned in the PBO for pending orders are being provisionally pushed back by at least 3 months. The price prevailing at the time of delivery shall continue to be applicable.
Toyota extend our sincere apologies to all the customers who are facing delays with their orders due to these unforeseen circumstances and would like to reassure our valued customers that we are working closely with the Government and the regulatory authorities to minimise the delay as much as possible.
The unforeseen devaluation of the Pakistani Rupee, coupled with the Government restrictions, including the LC approval constraints rendering it impossible to import CKD kits without prior permission, and the continuing financial instability have led to a force majeure situation. Due to the current conditions, IMC’s production has been radically disrupted and company is unable to produce the requisite units as per full capacity, resulting in the delay in tentative delivery schedules.
Indus Motors Limited is presently unable to foresee how long these and other external factors will persist, and cannot rule out the possibility of disruptions to manufacturing in the near future.
“We thank you for your patience. We stand with our beloved nation. Pakistan, in these challenging times and are hopeful that with unity and determination, we will emerge out of this situation stronger and more resilient.” Says Executive Officer Mr. Ali Asghar Abbass Jamali.
